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Customers decline work because they think vehicle inspections as biased. Service writers miss service-sales because history review is slow & inaccurate.
Sales on Rails
SI automates POS service sales by flagging all service needs based on each vehicle’s daily mileage.
SI ages service history for 40+ services using your intervals & year, make & model specifics.
You’ll be amazed at how fast your profits grow after implementing a few small POS & CRM changes.
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Frequently Asked Questions
Can’t find the answer you’re looking for? We’ve shared some of our most frequently asked questions to help you out!
I already track recurring maintenance manually. Why use software?
Congratulations, you operate a top shop. However, predicting maintenance-needs is time consuming and often applied inconsistently. SI CRM is simple to use, saves time, and pays for itself from day one.
Doesn’t my shop management system have all the service history. Why do I need SI?
A couple of shop management systems allow setting the next service interval, but it is often used inconsistently. SI CRM automatically syncs with the shop service history and ages 30+ recurring services. It then communicates the service needs automatically via text message, emails, and optionally postcards. The end result is an immediate boost in service sales.
I already have a good CRM. Why switch to Service-Intel CRM?
None of the premium CRMs age shop management system maintenance history or communicate service needs based on each vehicle’s daily mileage. For about the same monthly investment, you can upgrade your CRM to authoritative fleet service management that vehicle owners trust.
Doesn’t Carfax do this?
Carfax collects service history from multiple shops and is able to estimate the next oil services. But it doesn’t load all your service history and accurately predicts 30+ maintenance needs based on each vehicle’s daily mileage.
How much effort is this going to take?
Getting started is a breeze as we do all the heavy lifting and customizing the system to your liking. 95% of the training is how to print reports for every customer. You do that and you will increase your profitability by 30% or more.
Is this OEM YMM specific?
OEM YMM usually has to do with tracking OEM services. SI does both. You can track OEM major services, i.e. MBZ A Service, B Service, or track individual components, parts, lubricants or fluids, i.e., MZB oil service, Volvo oil service, Full Syn Oil Service, Semi-Syn Oil Service, etc. SI capabilities are limited only by your detailed service history.
How do I know this will work for my shop?
If you sell 30% more maintenance, you double your profitability. Some shops haven’t experienced the value of predictive service needs. Computerized managed auto care transforms the customer service experience, and they buy more because of it.
My customers already trust my recommendations
Is there such a thing as having too much trust? Replace vehicle inspections recommendations with authoritative aging of service history. Put your recommendation accuracy on steroids with powerful marketing software to get the best results ever!
I need to hire a new service writer first
With SI’s expert reporting at the front counter, your service writer candidate doesn’t require any automotive experience allowing you to choose a “people-friendly salesperson that you can train.
I need to hire a technician first
Hiring good technicians is tough. SI’s benefit is you will be selling more maintenance. Rather than looking for a senior tech, consider hiring an apprentice to perform the less complicated maintenance work.
I use a DVI tablet for service recommendations
With SI, you will use the DVI tablet to sell repairs, not regular services. All maintenance sales are done from the SI reports before the customer leaves the front counter (pre-inspection). SI also shortens the maintenance parts ordering and delivery time increasing shop efficiency!
I am busy already
SI fleet service management capabilities change the shop’s mix of work to favor higher margin recurring services. The boost in profitability gives you the option of sending heavy engine work down the street to keep your bays available for maintenance. The result is faster bay turnover with gross profitability is at 70% or higher.
I already sell a lot of maintenance
Our most successful shops are shops that favor maintenance already. SI makes your life easier. SI computerized fleet service management boosts efficiency, accuracy and credibility. All maintenance sales are done from the SI reports before the customer leaves the front counter. Aging of service history based on vehicle usage is authoritative and trust worthy. Pre-inspection service sales allows quicker parts delivery increasing shop efficiency.