When Good Shops Want to Be Great
Let’s be honest—Arbor Motion was already doing a lot right. Based in Ann Arbor, Michigan, the shop is known for its excellent customer service and expert technicians. But even great shops hit a wall—especially when appointment no-shows, missed service opportunities, and inefficient inspections started cutting into profits.
Sound familiar?
That’s when Arbor Motion decided to make a change—and switched to Service-Intel, the smart CRM that actually understands vehicles and their real service needs.
The Challenge: Missed Appointments & Maintenance Mayhem
Despite a great reputation, Arbor Motion struggled with:
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❗ Missed appointments that left empty bays
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Over-reliance on vehicle inspections for finding service needs
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Generic CRM reminders that didn’t resonate with customers
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A growing sense of customer distrust around “extra” services
They needed more than scheduling tools. They needed predictive service intelligence.
Read through : Why Customers Distrust Inspections – AAA Exchange
Why Arbor Motion Needed More Than Just a CRM
Traditional CRMs are… fine. They remind customers of appointments and maybe shoot over a birthday message. But they can’t:
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Use real service history
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Track real-time mileage
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Predict upcoming services
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Tell you who’s actually due for what
Service-Intel CRM and POS Intel costs the same as traditional CRMs, but delivers next-level functionality.
And here’s the kicker:
❌ Not shop management systems, CRM nor DVIs can do this.
✅ Believe it, don’t be last to act!
️ Book your own free demo here: https://service-intel.com/demo/
The Service-Intel Difference: Real-Time Data = Real-Time Profits
Service-Intel’s new service-need predictive technology changed everything for Arbor Motion.
It:
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Uses the shop management system’s service history
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Analyzes daily mileage
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Predicts 35+ recurring services
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Sends personalized, data-backed reminders
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Eliminates the need for “fishing” during inspections
So instead of:
“Hey, we might want to look at your brakes…”
It’s:
“You’re 2,500 miles overdue for your brake fluid exchange. Let’s get that scheduled.”
Nobody argues with data—especially not when it comes from their own car’s history.
Read here : How Predictive CRM is Changing Auto Repair – Ratchet+Wrench
How Predictive Maintenance Built Customer Trust
Let’s face it—customers hate inspections that feel like a sales pitch.
But when Arbor Motion showed customers a reminder backed by real usage—mileage, time since last service, and recurring maintenance intervals—something amazing happened:
Customers booked faster, argued less, and trusted more.
Technicians stopped wasting time on inspections for services that were never needed.
Profits climbed—not because of upsells, but because of precision.
️ Want to see what real trust looks like?
Try your own data with Service-Intel: https://service-intel.com/demo/
Read through : What Is Predictive Maintenance? – IBM
Results: 30% Profit Increase (And Happier Techs)
With Service-Intel in place, Arbor Motion saw measurable wins in just a few months:
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30% increase in profit
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Fewer no-shows thanks to intelligent follow-ups
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Improved customer return rate
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Techs spending more time fixing, less time inspecting
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Trust through transparency
“We didn’t just make more money—we made better use of our time,” said a shop manager at Arbor Motion.
Final Gear Shift: Want to See It for Yourself?
If Arbor Motion can go from spreadsheet chaos to data-driven domination—so can you.
Service-Intel uses your own service history and mileage data to predict 35+ recurring services.
It doesn’t guess. It knows.
Stop losing time. Stop losing trust. Stop losing money.
Book your FREE demo now: https://service-intel.com/demo/
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